IVR / ASR Solutions
Cyberbridge with Boan Communication offers, customer service solutions through IVR (Interactive Voice Response), SMS, WAP and Internet. Customized vertical solution sets target companies in: Logistics / Courier / Parcel Service, Airways, Railways, Telecom Industry, Banking, Financial Institutions, Insurance, Health, FMCG, Production / Manufacturing, Internet / E-Commerce, Cooking Gas, entertainment / media and government. But, any industry that requires customer service can benefit from us.
With expertise in various technologies (mainframe, UNIX, Windows, Java, .Net, Oracle, etc.), we can integrate your existing system with our customer service solution very quickly and efficiently. Our experts have developed and deployed IVR and ASR (Automatic Speech Recognition) solutions for financial organizations. Our expertise in Network Security (Firewall / VPN) will enable a secure implementation of your customer service solution.
Our IVR solution can be integrated easily with FAX, email, ASR and TTS (Text To Speech). We can communicate with any backend database and are capable of connecting with both homogeneous and heterogeneous systems. Finally, our IVR solution can be integrated with a human operated call center using CTI technology.
Analyze the client's business and propose an appropriate solution.
- Draft the call flow document for acceptance of the client.
- Implement the client side data interface
- Implement the server side data interface
- Implement IVR solution.
- Extensively test and obtain acceptance from the client.
- Generate call detail reports.
- Generate custom specified reports if any.